Privacy Policy

At Doodh & Co, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, phone number, email address
• Delivery Information: Delivery address, landmark details, special instructions
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Payment method details (processed securely through payment gateways)
• Communication Data: Customer support interactions, feedback, reviews

1.2 Automatically Collected Information

When you use our website or mobile app, we automatically collect:

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: Approximate location (with your permission) for delivery services
• Cookies & Tracking: Analytics cookies, preference cookies, session data

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Social media platforms (if you connect your account)
• Analytics providers (aggregated usage statistics)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Process and fulfill your milk delivery orders
• Manage your subscription and billing
• Send delivery notifications and updates
• Coordinate delivery schedules and routes

2.2 Customer Support

• Respond to your inquiries and support requests
• Resolve complaints and quality issues
• Process refunds and cancellations

2.3 Communication

• Send transactional messages (order confirmations, delivery updates)
• Share important service announcements
• Send promotional offers (with your consent)
• Request feedback and reviews

2.4 Improvement & Analytics

• Analyze usage patterns to improve our services
• Optimize delivery routes and schedules
• Develop new features and products
• Conduct market research

2.5 Legal & Security

• Prevent fraud and unauthorized access
• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights and property

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (secure payment gateways)
• Delivery logistics and route optimization
• Cloud hosting and data storage
• Email and SMS communication services
• Analytics and performance monitoring
• Customer support tools

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect rights, property, or safety of Doodh & Co, our users, or others
• Prevent fraud or security threats

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Industry-standard security practices for servers and databases
• Regular Audits: Periodic security assessments and vulnerability testing
• Payment Security: PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access & Portability

• Request a copy of your personal information
• Download your data in a portable format

5.2 Correction & Update

• Update or correct inaccurate information
• Modify your account details anytime through your account settings

5.3 Deletion

• Request deletion of your personal information
• Close your account permanently
• Note: Some information may be retained for legal or legitimate business purposes

5.4 Opt-Out Rights

• Unsubscribe from promotional emails (transactional emails will continue)
• Disable non-essential cookies
• Opt out of personalized advertising

5.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at marketing@doodhandco.com or through your account settings. We will respond to your request within 30 days.

6. Cookies & Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, cart, etc.)
• Analytics Cookies: Help us understand how you use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of our marketing campaigns

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Maintain business records

When your information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Third-Party Links

Our website and app may contain links to third-party websites (social media, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our website or app

Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: